SERVICE GUARANTEE - Terms and Conditions

1. If the tenant fails to pay the rent, we will

Provided that:

a. The rental property was initially let by Property Brokers and

b. The rental property must have a 4 week bond lodged with the Bond Centre and

c. Property Brokers must be able to conduct the rental arrears process using our normal rent arrears procedures and

d. This service guarantee relates only to rent losses and does not include compensation for property damage or loss in property value.


2. If our services disappoint you, simply tell us and if we cannot resolve the problem we will refund your last month’s management fee:

a. The owner must advise us in writing they have a problem, and

b. Property Brokers expects to resolve the problem within 14 days and

c. If Property Brokers does not resolve the problem within the 28 days, then

d. Property Brokers will refund the last month’s management fee.


3. If Property Brokers have not found a tenant for your property within 28 days of your property being available for renting we will pay the rent until we do:

Provided that:
a. The property meets the cleanliness standards set out in the Residential Tenancies Act 1986 i.e. It must be reasonably clean, tidy and in a ‘lettable condition’ (as determined by the Property Brokers) prior to the commencement of marketing.

b. The following criteria will be part of the definition in determining whether or not it is in a ‘lettable condition’
       i.   Whether the property has smoke alarms, adequate heating and adequate insulation 
       ii.  Whether the property meets the minimum requirements of the RTA in any respect  
       iii. Whether the property is on the market for sale 
       iv. Whether there are external factors beyond Property Brokers’ control which will limit the appeal of the property, such as the location, neighbours, suburb, etc  
       v.  Whether the property has been tested or will be tested for the presence of methamphetamine.

c. The property must be listed at market rental as determined by Property Brokers.

d. If the property is still vacant after 3 months, the owner agrees to review the service guarantee with Property Brokers and consider a new strategy to find a tenant or refer the property to Property Brokers for sale.  Property Brokers reserves the right to terminate the guarantee at any time if unforeseen circumstances or events occur that affect the guarantee

e. The guarantee expires if and when an owner rejects an application for tenancy recommended by Property Brokers or

f. If the owner accepts an applicant for the tenancy where the tenant is unable or unwilling to take occupation of the property within the 28 days from the date of signing any tenancy agreement.

g. If the property remains vacant for 28 days after being available to Property Brokers, then Property Brokers will reimburse the owner for rent lost from day 29 until a suitable tenant is found for the property.


3 Point Service Guarantee - NOT AVAILABLE on the following plans:

  • Tenant Selection (Casual Let)
    Bond, first weeks rent and signed Tenancy Agreement plus standard advertising
  • Ingoing Inspection
    Full property report emailed to owner
  • Routine Inspections
    Internal/External condition report
  • Tenancy Advice


Service Guarantees only apply to the following North Island Property Brokers Offices:

Waikato: Matamata, Te Aroha, Taumarunui, Taupo & Morrinsville

Hawkes Bay: Hastings, Napier, Waipukurau & Wairoa

Manawatu: Dannevirke, Feilding, Foxton, Levin, Pahiatua, Palmerston North & Whanganui

Rangitikei: Marton

Wairarapa: Masterton & Carterton