How to get your bond back

Property Brokers follows a strict policy when refunding your bond. To ensure this process runs smoothly, please follow these guidelines.

When notice is given by either the landlord or tenant, we will send out a checklist for cleaning the property at the end of your tenancy. The Residential Tenancies Act states that a property must be left in a reasonable clean condition.

All tenants must sign the Bond Refund Form and provide bank account details for it to be released

At the Bond Centre, all signatures are checked against the original ones on the Bond Lodgement Form. Any discrepancy will delay the refund while all parties are contacted to verify their signature.

Changes throughout your tenancy

If there have been changes throughout the tenancy, then a Change of Tenant Form must have been completed at the time and given to your Property Manager.

Bond advice

If you require any advice on your bond, please call 0800 737 666. Bond refunds generally take up to three working days to process.

Some or all of the bond can be claimed by the property owner

This happens in the event that they need to get any work done, e.g. gardening, cleaning, damage repairs etc.

There must be no rent owing

If there is an invoice being paid off, then this must be paid in full. Any amounts owing will be taken from the bond.

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