Service guarantees - Terms and Conditions
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No rent arrears, or we’ll pay! If:
1. The rental property was initially let by Property Brokers; and
2. The rental property has a 4-week bond lodged with the Bond Centre; then
3. The arrears guarantee ensures that each month, the owner will receive the monthly expected transfer based on the weekly rental rate if the tenant is in rental arrears.
4. The arrears guarantee is for rental payments only. This does not include arrears for utilities, remedial work or any other scheduled payment as outlined within the Tenancy Agreement.
5. During a tenancy, when Guaranteed Rent payments have been made by Property Brokers and rent is recouped from the tenants, this rent money will be refunded back to Property Brokers in the first instance.
6. Property Brokers must be able to conduct the rental arrears process using our normal rent arrears procedures; and
7. This Service Guarantee relates only to rent arrears and does not include compensation for property damage or loss in property value.
8. At the end of the tenancy and when Guaranteed Rent payments have been made by Property Brokers any monies paid by the tenant either by direct payment or a bond refund will be refunded back to Property Brokers in the first instance. A bond refund in any form will have the rent paid before any other property expenses.
9. Property Brokers reserve the right to utilise the services of a debt collection agency, and any amount collected will initially be paid to Property Brokers where, if applicable, Guaranteed Rent is refunded.
Great service, or we’ll pay! If:
1. If our services disappoint you, simply tell us, and if we cannot resolve the service issue, we will refund your last month’s management fee as follows:
2. The owner must advise us in writing that they have a problem; and
3. Property Brokers expects to be able to resolve the problem within 14 days; and
4. If Property Brokers does not resolve the problem within the 28 days: then
5. Property Brokers will refund the last month’s management fee.
The Rent Guarantees are included within both the ‘exclusive’ and ‘inclusive’ management packages from the 1st of November 2019 onwards. Clients that opted for a package preceding this date that did not include the Service Guarantees, shall continue under the original terms of the Management Authority.
Rent Guarantees are offered only to clients that opt for full management of a ‘residential’ property only. For any existing clients that do not currently have Rent Guarantees, they can opt to have this service included if they move to the new packages.
Rent Guarantees are available across Property Brokers Branches.
From the top of the North through to the deep South, our salespeople are renowned for providing exceptional service because our clients deserve nothing less.
Managing thousands of rental properties throughout provincial New Zealand, our award-winning team saves you time and money, so you can make the most of yours.
With a team of over 850 strong in more than 88 locations throughout provincial New Zealand, a friendly Property Brokers branch is likely to never be too far from where you are.
