We're thrilled to announce that Property Brokers has once again been awarded the Canstar Most Satisfied Customer Award – Real Estate Buyers and Sellers, making this our second consecutive win in 2024 and now 2025.
This recognition is based on Canstar's independent and rigorous research into customer satisfaction across New Zealand's leading real estate agencies. It measures performance across key areas like communication and advice, professionalism, problem resolution, contract handling, and overall client experience. To be rated highest in these categories for two years running speaks volumes about the consistency, care, and commitment of our people.
"Winning back-to-back Canstar Awards is an incredible achievement and a proud moment for everyone at Property Brokers. Our team puts genuine care into making our clients’ real estate journeys as smooth, informed, and rewarding as possible. This award is a reflection of their efforts – and of the trust our clients place in us every day," says Guy Mordaunt, Managing Director.
"These awards are a testament to the strength of our systems, our training, and above all, our people. Every part of our operation – from the first point of contact through to settlement – is built to support a positive client experience. I'm incredibly proud of how our teams across the country consistently deliver results with professionalism and heart," says Jayson Hayde, Chief Operations Officer.
At Property Brokers, we've always believed in doing the little things that make a big difference. Whether helping a first-time buyer step onto the ladder or supporting seasoned sellers through a major life transition, we focus on listening, understanding, and delivering service that exceeds expectations.
"Our people are at the heart of our success. From day one, we've built this brand around family, authenticity, and connection. These awards tell us we're on the right track – that clients value not just the result but the experience. And that's something we'll never take for granted," says Tony Mordaunt, Marketing Manager.
Property Brokers' local knowledge, tailored advice, and commitment to exceptional service ensure that clients feel informed and supported at every step. The Canstar Award is a direct reflection of the care brought to every conversation and every transaction.
We also know that excellent real estate service doesn't stop at the front door. It means being present in the communities we serve – sponsoring local events, supporting grassroots initiatives, and building genuine, lasting relationships.
Being recognised two years in a row reinforces what we've always believed: When you put people first – not just the sale – the results follow.
These awards are a reminder that the trust and satisfaction of our clients are the highest accolades we can earn. They inspire us to keep raising the bar, to keep listening, and to keep finding new ways to improve.
While winning the Canstar Most Satisfied Customer Award is something we're incredibly proud of, we're more excited about what comes next. We'll keep showing up. We'll keep delivering. And we'll keep putting you first.
Thank you to everyone who's been part of this journey. To our clients, partners, and communities – your support and trust are what drive us.
We'll keep pushing for better, raising the standard in real estate and customer care every day. This award is something to celebrate, but more importantly, it reinforces our promise to keep delivering exceptional service – and to always put you first.
