For the third consecutive year, Property Brokers has been recognised as New Zealand's Most Satisfied Customers – Real Estate Agents, taking home Canstar's prestigious customer satisfaction award once again.
The achievement comes during a milestone year for the company as Property Brokers celebrates 40 years of helping New Zealanders buy, sell and manage property. More than just another award, it's recognition from the people who matter most - our customers.
Unlike many industry awards, the Canstar Most Satisfied Customers Award is based on independent consumer research, recognising real estate agencies that consistently deliver exceptional customer experiences.
Property Brokers received top ratings across the areas that matter most to buyers and sellers, including:
- Communication and advice
- Professionalism
- Problem resolution
- Contract handling
- Overall customer satisfaction
For Managing Director Guy Mordaunt, winning the award for a third consecutive year is particularly meaningful during the company's 40th anniversary.
"Celebrating 40 years in business while receiving this recognition from our customers for the third year running is incredibly special," says Mordaunt.
"It reminds us that while our business has grown significantly over the past four decades, the values we were founded on haven't changed."
"Every day, thousands of New Zealanders trust us with one of life's biggest decisions. That trust is never taken for granted, and this award belongs to every member of our team who goes above and beyond to deliver an experience our clients remember for all the right reasons."
Since opening its doors in Palmerston North in 1986 with just five team members, Property Brokers has grown into one of New Zealand's largest family-owned real estate companies.
Today, with more than 85 offices and around 1,000 people, Property Brokers helps buyers, sellers, landlords and tenants across provincial New Zealand achieve their property goals.
While much has changed over the past four decades, one thing has remained constant: putting people before property.
That commitment to genuine relationships, honest advice and exceptional service continues to define every interaction, whether someone is selling their first home, investing in property, purchasing a farm or finding the perfect commercial premises.
Choosing the right real estate agency is one of the most important decisions anyone can make when buying or selling property.
For Property Brokers Marketing Manager Tony Mordaunt, receiving this recognition for the third consecutive year demonstrates that customers continue to value personalised service and trusted advice.
"For 40 years we've believed that real estate is, first and foremost, a people business," says Mordaunt.
"Markets change, technology evolves and customer expectations continue to rise, but genuine relationships, honest advice and exceptional service will always matter."
"Receiving this award for the third consecutive year tells us our customers continue to value that approach. It's something we're immensely proud of, and it's a standard we're committed to maintaining."
While the award celebrates another milestone in Property Brokers' history, it also reflects the company's commitment to continually improving the customer experience.
From investing in technology and innovation to supporting local communities and developing its people, Property Brokers remains focused on helping more New Zealanders achieve their property goals with confidence.
"Forty years is an incredible achievement, but we're just as focused on the next 40," says Guy Mordaunt.
"We'll continue investing in our people, embracing innovation and finding new ways to deliver an even better experience for every client who chooses Property Brokers."
As Property Brokers celebrates four decades in business, one thing is clear: outstanding customer service remains at the heart of everything we do.
Winning Canstar's Most Satisfied Customers – Real Estate Agents Award for the third consecutive year is more than recognition of the past. It's a promise to continue delivering exceptional experiences for every client, every day.
About Canstar: Canstar is an independent research and ratings agency that helps consumers make informed purchasing decisions. Its annual Most Satisfied Customers Awards recognise organisations that consistently deliver exceptional customer experiences based on independent consumer research.
