Complaints procedure

Unhappy with our Service?

Property Brokers has an in-house customer complaints procedure. In the event that the service provided by a salesperson licensee does not meet the expectations of our prospective client, client or customer, those concerns should be addressed in the first instance to the salesperson licensee’s Branch Manager. If a satisfactory outcome is not achieved, the matter may be referred in writing to the General Manager, who will then register the issue as a formal compliant and the Property Broker’s in-house complaint procedure will be actioned. 

In house complaints process


Making a complaint through the Real Estate Agents Authority


Prospective client, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house complaints procedure, and that any use of the in-house complaints procedure does not preclude their making a complaint directly to the Authority.


The Real Estate Agents Authority can be contacted at:

The Real Estate Agents Authority

C/- P O Box 25-063

Wellington 6146

New Zealand



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