Happy with our service?
Property Brokers Ltd takes pride in its business and strives to ensure we are providing the very best customer service on offer.
Mike Helleur, General Manager
Part of Mike's role focuses on the continued improvement of customer service at all levels and has a particular emphasis on the resolution of customer service issues, processes and outcomes.
Property Brokers actively seeks feedback from our clients and uses this feedback to continuously improve our service.
Customer Care Feedback Form.pdf(102.95 KB)
Unhappy with our Service?
Property Brokers Ltd has an in-house customer complaints procedure. In the event that the service provided by a salesperson licensee does not meet the expectations of our prospective client, client or customer, those concerns should be addressed in the first instance to the salesperson licensee's Branch Manager. If a satisfactory outcome is not achieved, the matter may be referred in writing to the General Manager, who will then register the issue as a formal compliant and the Property Broker's inhouse complaint procedure will be actioned.
Click here to view our in-house complaints procedure
or to download a copy click on the attachment below:
PB Inhouse complaints procedure.pdf(50.95 KB)
Making a complaint through the Real Estate Agents Authority
Prospective client, clients or customers should be aware that they may access the Real Estate Agents Authority6 complaints process without first using the in-house complaints procedure, and that any use of the in-house complaints procedure does not preclude their making a complaint directly to the Authority.
The Real Estate Agents Authority can be contacted at:
The Real Estate Agents Authority
C/- P O Box 25-063
Wellington 6146
New Zealand
